The sale of equipment in Behnam Sanat Company is divided into two basic sections, sale of batching plant and tower crane and sale of parts.
Sales section of batching plant and tower crane This section is based on speed, accuracy and quality. All products are sold in cash or in installments (leasing) based on the customer's conditions.
For more information, contact the company's sales department. (021) 88427173
Parts sales department of Behnam Sanat company Sending pieces to all over Iran in less than 24 hours Sales by authorized representatives and agencies of the company, where all prices are under the control of parts sales unit.
after sales services
Providing after-sales services based on the customer satisfaction index in Switzerland SWICS codified in 1999 and ISO 10002(2004)
services that can be provided:
mobile services Creating specialized units in the after-sales service unit Providing services anywhere in Iran on average in less than 42 hours
Compilation of standard time rate tables and wages
Compilation of standard time for all services related to the machine Compilation of a standard rate for all parts, which is fixed throughout Iran and under the control of the service office.
Technical and repair instructions
Technical manuals and repair videos from manufacturing factories and creating a documentation center. too strong Translation of all the books used by customers into Farsi
Supply system for special tools
Creation of regulations for the preparation and equipping of tools and setting up the repair and maintenance unit for all equipment Preparation of birth certificate and calibration card for special tools and even general tools
design and implementation of the most accurate and advanced customer satisfaction measurement system
handling system To customer complaints
According to customer complaints according to the ISO system
Network development program
Behnam Sanat company in addition to monitoring the way of its after-sales service. Periodically, the after-sales service network has taken the necessary measures.
Quality of services and devices
Numerical display of the quality of after-sales services
( Every year visit of all the machines, by the personnel of the parent factory)
((convincing the parent factories to deploy technical personnel for the whole year in Iran, considering the high volume of sales))
Warranty means fixing all defects caused by any errors in the manufacture and assembly of the craft and its parts. The warranty period of products in Behnam Sanat company is one solar year. This warranty does not include electronic devices.
This company supports all its products in terms of parts and technical services for 10 years from the date of sale.
For information Contact the after-sales service unit for more information 6- 02188427173
Also, contact the after-sales service unit to convey your suggestions and complaints.
By designing the strongest training standard, this company has divided its training unit into the following three sections.
A) Personnel training - Inside the country, by the experts of the mother company and high-ranking personnel trained in the mother company - In the parent company
b) training customers and operators
- at the time of delivery of the device in the full-service warehouse
- at the time of setting up the device at the customer's site
- during the warranty period
c) Training of free applicants This company has the ability to hold technical and specialized courses for free applicants in a theoretical and practical way. These courses are taught by trained professionals at the parent company. Also, public courses are held by the company's high-ranking personnel.
For more information, contact the company's training unit. (021) 88427173